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Terms

TERMS AND CONDITIONS and PRIVACY POLICY

Spitwater respects the confidentiality of our customers and takes its obligations under privacy law seriously. The appropriate measures have been taken to ensure that your personal information is respected and kept confidential. The personal information collected from you on this website is used solely in relation to your transactions with Spitwater and is never sold to other organisations.

By using our website, you consent to the collection and storage of your information for the following purposes:

• to personalise your shopping experience, and to allow us to provide a website that caters to our customer's needs;
• to allow us to track your current and previous order history;
• to provide you with the option to receive monthly newsletters and to tailor these newsletters to your interests. If you do not wish to receive any marketing or promotional material in relation to our services or products, please let us know by emailing info@spitwater.com.au

You also have the option of not providing certain information requested by Spitwater. However, you should note that this may prevent us from offering all of our services and products to you.

Spitwater is the owner of the information submitted and stored on this website. We will not disclose any of your information to any third parties. We will only use this information in accordance with this statement. You can request access to your personal information that we hold about you by contacting us via our website.

No credit card number is stored in the system. Your credit card details will be passed to the payment gateway as soon as they have been collected.

Further details of Spitwater's privacy policy can be obtained by emailing info@spitwater.com.au. If you have a complaint about the way Spitwater has handled your personal information, you can lodge a complaint with our Privacy Officer by emailing info@spitwater.com.au or the Office of the Privacy Commissioner.

Spitwater’s website may contain links to other websites. When you access these links we recommend that you read the website owner's privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information collected outside our website.

Our website host – Blue Host

Our website host may also collect personal information for statistical, reporting and maintenance purposes. This information will not be used to identify you and may include:

• the number of users visiting this website and the number of pages viewed;
• the date, time and duration of a visit; or
• the path taken through this website.

Our website host uses this information to administer and improve the performance of this website.

Cookies

Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. The Spitwater website uses cookies to track this information to administer and improve the performance of this website.

Web beacons

Web beacons are images that originate from a third party site to track visitor activities. Spitwater does not use web beacons to track the visiting patterns of individuals accessing its website.

RETURNS POLICY FOR ONLINE PURCHASES

All goods purchased from Spitwater online may be exchanged for a product credit or a refund with proof of purchase (freight component is not refundable). This is provided that the goods are returned within 5 days of purchase, have not been used and are in their original packaging.

Exchanges will be accepted via courier or post, at the expense of the customer.

Please choose carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty, unfit for purpose (where we have provided you our specialist advice about your need prior to purchase) or do not match the description provided.

Images are copyright to Spitwater and may not be used without permission

THIRD PARTY DEALERS

Please note:

NOT all vendors selling Spitwater products are authorised re-sellers of Spitwater products. If you are unsure if a re-seller is authorised, please contact Spitwater first to check.

Issues relating to goods purchased from a third party must in the first instance be directed to that third party. Spitwater will honour any proper claims for repair, credit or refund for goods purchased by you through any authorised third party re-seller, however in such a case the third party vendor must make the claim on your behalf.

Please note that Spitwater will listen to complaints about third party dealers for information purposes only.

SHIPPING

Delivery of goods will usually take between five and ten working days. This time frame may vary according to the area the goods are being delivered to. Please provide accurate address details when placing an order, we do not deliver to P.O. Boxes. We are unable to call customers prior delivery.

Where you select for items to be delivered, those items purchased from Spitwater are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
 

WARRANTY

• Spitwater aim for 100% customer satisfaction for any of our products or services. Any under-guarantee claim can be organised through the website (return to base freight is payable by the customer) or through any authorised re-seller outlet with proof of purchase (if you are unsure if a re-seller is authorised, please contact Spitwater first to check). Spitwater will organise the repair on the customer's behalf.
• Any product not working on arrival must be reported to Spitwater within 5 days of receipt. Spitwater will assess all reports and decide whether to repair or replace the product. If a replacement is required, the replacement will be shipped immediately after receiving the faulty item. All return shipping is payable by the customer.
• Misuse or use for wrongful purpose for example to pick up liquids, plaster dust, powder or for commercial or industrial use when the item is not designed for that purpose, will immediately render the warranty null and void.
• Vacuum motors on commercial vacuum cleaners are a subject to normal wear and tear which is solely dependent on the amount of usage. Worn-out motors are not covered by warranty as they are wear items. If they are replaced by unauthorised or aftermarket parts, the warranty will be null and void.
• All bags, belts and filters are not covered by warranty as they are consumables. They must be replaced by the customer, at customer’s expense as per the machines requirements. If they are replaced by unauthorised or aftermarket parts, the warranty will be null and void.
• Blockages of hose, filters, wands and heads/tools are not covered under manufacturer's warranty. If damage occurs to the machine due to any such blockages it is not covered under the manufacturer’s warranty.
• Spitwater is not liable for any loss or damage due to malfunction of the product.
• Spitwater reserves the right to charge for any repairs, service, and blockages if it is found that the repair is not covered under the manufacturer's warranty.
• Misuse of the machine, floor tools, hoses, wands, body, or anything to do with product, dropping the machine or any damage caused by person or persons is not covered by the warranty.
• Warranty repairs or exchange of products will only occur by evaluation of a qualified Spitwater technician or an authorised technician from the manufacturer or associated company.
• Warranty claims will be processed as quickly as possible and Spitwater will attempt to dispatch the goods back to the customer within 7 days of receipt, providing required parts are available. All courier costs will be incurred by the customer.
• Spitwater reserves the right to carry out repairs and/or to replace parts to any machines under warranty claims.

DISCLAIMER

This site is provided "as is". Spitwater makes no express or implied warranties or representations as to the operation of the site or the content, information or materials on the site. You expressly agree that your usage of the site is at your sole risk.

Spitwater disclaims all warranties express or implied, including but not limited to warranties for fitness or purpose. Spitwater does not warrant that this site or any other associated components, including emails sent, are free of viruses, spy ware or other harmful elements. Spitwater will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential. In the event this disclaimer is ineffective, the maximum compensation due to you is refund of the services or products ordered.

GENERAL

We reserve the right to make changes to our site, policies, and these Terms and Conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable, and shall not affect the validity and enforceability of any remaining condition.

These terms constitute the entire agreement between You and Spitwater regarding the operation of the site.

All transactions are quoted in Australian dollars unless otherwise stated.